Refund & Cancellation Policy

Last updated: September 2026

1. Software Subscriptions

OutThink Technologies operates on a B2B SaaS business model providing vital infrastructure to restaurants. Software subscription fees are non-refundable. Once a billing cycle has commenced, no prorated refunds will be issued for partial usage of the software suite.

2. Hardware Returns & Defects

If you purchase any proprietary hardware (e.g., thermal KOT printers, cloud POS terminals) directly from OutThink Technologies, you are covered by our hardware replacement guarantee. Hardware defects must be reported within 7 days of delivery. Approved defective hardware will be replaced rapidly at no additional shipping cost to the merchant.

3. Subscription Cancellation

You may cancel your recurring software subscription at any time to prevent future billing. To ensure a smooth offboarding and data export process, please submit your cancellation request to outthinktechnologies@gmail.com at least 30 days prior to your next scheduled billing date.

4. Processing of Hardware Refunds

If a direct hardware refund is approved (e.g., due to transit damage reported within the mandatory 7-day window where replacement is declined), the refund will be processed within 5-7 business days to the original method of payment used during onboarding.